If you are experiencing difficulty undertaking your remote back up, please get in touch with our support team through one of the options below.
Call Back
Call 02 8912 2177,
Monday to Friday 8:30 am – 5:30 pm (AEST)
to arrange an appointment.
FAQs
Have a common problem?
View FAQs below.
Frequently Asked Questions
How do I start my free trial?
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Are all platforms and common databases supported?
We support all leading operating systems that run Java2 Runtime Environment 1.4.1 or above. This includes Windows, Linux, Mac, NetWare, NAS devices, etc.
I am currently not using any back up software, can you help?
Yes – we have a solution for individuals all the way up to large global companies.
[Enter Another Question]
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Which databases/applications are compatible?
Remote Backup Services is specially designed for backing up common database applications, including Microsoft Exchange Server, Microsoft SQL Server, Lotus Notes/Domino, Oracle and MySQL. This allows you to back up all these databases professionally, as recommended by their respective software vendor easily without requiring you to know how it works technically behind the scenes.
The database/application we are currently using are not listed, can you help?
If the databases or applications you are using in-house are not listed here, don’t worry. Our extensive and easily configurable command line tools enable you to add custom backup logics to basic backup operation through simple scripting.
Submit an Issue
If you are experiencing an issue please fill out the form below and a support consultant will be in touch. Alternatively call 02 8912 2177.